Refund Policy

A legal disclaimer

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at @clewscharlotte926@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions/Non-Returnable Items

exceptions/non-refundable items

Certain types of items cannot be returned, such as:

Custom products (e.g., special commissions or personalized prints).
Items purchased during a final sale event (clearly marked as Final Sale).

Please get in touch if you have questions or concerns about your specific item.

Shipping Costs for Returns

The customer is responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if we provide the return label.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.